As
a continuation of IT Modernisation Project, India Post has introduced e-Postal
Life Insurance through Infosys McCamish platform. This project is the part of Financial
Services System Integration (FSI) solution. Following are the main benefits of
this new implementation in various levels.
Benefits of Field Officer / Direct
Agent
1.
Increased Sales opportunities due to faster
policy issuances and claims settlement.
2.
Single view of Customer details with the
help of Unique Cus-tomer Identification ID.
3.
Introduction of Agent Portal leading of
online availability of:-
a.
Brochures, Sales material, Proposal forms,
claim forms, policy servicing forms.
b.
Customer’s Policy/ledger statement.
c.
New Policy Features & Benefit.
4.
Automatic calculation of commissions
leading to accurate and faster payments.
5.
Availability of information on Potential
customers for more business.
Benefits of Supervisor at
CO/DO
1.
Improved Customer satisfaction due to
faster policy issuance and service.
2.
Single view of Customer details with the
help of Unique Customer Identification ID.
3.
Availability of Reports to improve premium
collection.
4.
Increased sales opportunities due to
identification and tracking of potential customers.
Benefits of Division Head
1
Easier launch of new products, across all
post of-fices at the same time.
2
Faster processing due to reduced physical
file handling.
3
Improved Customer satisfaction due to
faster policy issuance and service.
4
Increased sales opportunities due to
identification and tracking of potential customers.
5
Easy to monitor sales across Post offices
using Reports and Dashboards.
6
Reduced dependency on HOs for collecting
information.
Counter Assistant /
Supervisor
1.
Shorter queues at counters due to
introduction of multiple interaction channels like Internet Portal and Call
Centres for submitting policy related requests.
2.
Faster and easier way to work due to online
access of policy features and details.
3.
Faster Access to Customer details with the
help of Unique Customer Identification ID.
Office Assistant
1.
Online availability of customer related
infor-mation and documents.
2.
Reduced workload due to data entry being
done at HO/SO/BO.
3.
Faster and Easier way to work due to online
approvals of policy related requests.
4.
Easy to view and updated details of
multiple agents at one time.
Development Officer
1.
Improved Customer satisfaction due to
faster policy issuance and service.
2.
Single view of Customer details with the
help of Unique Customer Identification ID.
3.
Availability of Reports to improve premium
collection.
4.
Increased sales opportunities due to
identification and tracking of potential customers.
System Administrator
1.
Easier launch of new products due to
centralized installations.
2.
Centralised update of software patches.
3.
Dedicated technical Helpdesk for support
leading to lesser queries from employees.
4.
Secured data through encryption, firewalls,
re-stricted access.
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